Refund Policy

Submit a discretionary refund request within 7 calendar days of the relevant charge. This request window does not shorten rights for a duplicate, unauthorised or incorrect transaction, or any statutory right that applies for a longer period.

A full or partial refund may be approved after review when:

• the same NIYAM purchase was charged more than once;
• the amount collected does not match the confirmed order;
• a payment was unauthorised and the available account and payment information supports the report;
• a paid subscription was not activated because of a NIYAM error and NIYAM cannot correct the entitlement; or
• a refund is required under applicable law.

A refund is not normally provided for:

• unused time after a valid subscription was made available;
• change of mind after the paid billing period has started;
• failure to cancel before a renewal that was clearly displayed and validly processed;
• inability to use the service caused by the customer’s device, network, credentials, configuration or breach of the Terms; or
• a trial on which no payment was collected.

Cancelling a subscription does not automatically create a prorated refund. Cancellation timing is governed by the Cancellation Policy.

Email support@niyam.app from the registered account email. Include the workspace name, invoice or payment ID, transaction date, amount and reason for the request. Attach only the evidence needed to identify the transaction.

Never send a card number, CVV, UPI PIN, password or one-time code. NIYAM may request additional non-sensitive information to verify the account and transaction.

NIYAM aims to review a complete request and communicate its decision within 5 business days. Complex, disputed or unauthorised-payment reports may require additional information or payment-provider review. Approval may be full or partial, depending on the confirmed error or obligation.

NIYAM initiates an approved refund through the payment provider within 5 business days after approval. Refunds are sent only to the original payment method where supported. Razorpay and the customer’s bank normally require additional processing time; a normal refund commonly takes 5–7 working days and can take up to 10–12 working days to appear.

NIYAM will provide the available refund or payment reference after the provider accepts the request. Bank or card-statement timing is outside NIYAM’s direct control.

The approved amount will not exceed the amount actually collected for the relevant transaction. Tax and fee treatment follows the original invoice, payment-provider rules and applicable law. Any partial refund will identify the approved amount and reason.

Contact NIYAM before opening a payment dispute so the transaction can be identified and investigated. This does not remove a chargeback, complaint or other right that cannot lawfully be excluded.

Nothing in this Policy limits any refund, chargeback, complaint or consumer right that cannot be excluded under applicable law.